Case Study – Employee Engagement improves Satisfaction & Business Outcomes for a Leading Online Ecommerce player

Business Case for The Brew’s Employee Engagement Index

The Brew’s Employee Engagement Index enables Organizations & Businesses to figure out the following effectively, in a data driven & scientifically validated manner:

• Which elements of the work experience have the largest influence on our employee engagement and retention?
• How can we improve growth and profitability through our employees?
• How can we improve employee retention / reduce employee turnover and save costs?
• How can we improve our Employee Value Proposition to be more attractive to current and potential employees?
• How does engagement differ for employees in our top-performing units?
• In which area will our HR spend deliver the greatest return on investment?
• Which actions are best addressed as corporate-wide initiatives and which at a smaller group level

The Business Case of Engaged Employee – By investing in engagement and enablement of employees, companies can reduce turnover rates by 54% and increase revenue growth by 4.5 times – (Hay Group)

About the Client Organization

A leading online ecommerce organization wanted to improve the satisfaction level of their employees across various intra country locations.

The Pain Points

The organization was facing issues with the satisfaction levels of employees. Since employee performance would directly impact the efficiency of their business, they wanted to understand the reasons behind dipping satisfaction levels and take corrective measures.

While this fast growing organization was in top 50 of best places to work at, and it was equally on higher side of people centric practices, the gap was, of all the available employee engagement levers, which of them were giving maximum impact, which were broken & which were redundant. This also led to a derivative finding of what additional things that workforce might be wanting, but not currently a part of bouquet of benefits.

The Brew Impact

Using the employee engagement index, The Brew conducted employee surveys followed by an in-depth data analysis. With an understanding of what the employees value, our predictive analytics solutions helped the organization in context improve its employee management & engagement in turn, enhancing employee satisfaction and business performance.