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Performance management is like budgeting: It’s required in every organization, it’s cumbersome and onerous, it never comes out exactly as you planned, and managers always whine, but you would never get rid of budget planning just like you should never get rid of performance appraisal – because no matter how flawed the process is, it’s good business practice.
The Brew’s Performance Management Practice includes:
- A complete diagnostic review of existing mechanism & measurements
- Effectiveness & Benchmarking KPI, which could include: Surveys, Focus Groups.
- Independent testing of metrics & KPI’s against strategic objectives.
- Support for organization to cascade & deploy the Performance Management Process
- Support in implementing the process
- Support for augmenting process to practice – with continuous embedment to culture, business & organizational ethos
About the Client Organization
A Mid-size media organization
The Pain Points
No consistent approach within the business to appraisals and target setting. No visibility of performance, achievements or areas where intervention was required to realign certain employees with business goals and company values. A bespoke appraisal system was required.
The Brew’s Approach
We were already working with the management team to resolve capability issues within the team. With this additional challenge, we met with the leadership of the company to acquire macro information about the business goals, it’s alignment across the organization and to audit performance management effectiveness of what was already in place.
The performance management practice was developed and rolled out in line with business requirements to monitor the targets of everyone in the business. Communication was improved. Business needs were cascaded to all employees. Ideas the employees had for continuous improvement and their roles within the business were implemented, and the data generated was used to justify appropriate pay increases – that were measured on output and displaying the right behaviours and values.
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